db4444 Privacy Policy

db4444 ("we", "us", "our") operates the online betting and casino platform accessible at db4444.app (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who visit, register on, or otherwise interact with the Platform ("you", "your", "the Player").

This Privacy Policy explains in clear terms what personal data db4444 collects, the purposes for which it is processed, the legal basis on which it is processed, how long it is retained, and the rights available to you as a data subject. This policy applies to all personal data collected through the db4444 Platform, including data provided at the point of registration, during account use, and through any support interactions.

This Privacy Policy should be read alongside the db4444 Terms & Conditions, which are incorporated by reference. By accessing or using the db4444 Platform, you acknowledge that you have read and understood this Privacy Policy in its entirety.

db4444 collects the following categories of personal data, depending on how you interact with the Platform:

We do not knowingly collect sensitive special-category personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless specifically required by applicable law or to fulfil a responsible gaming obligation.

db4444 collects personal data through the following means:

• Direct interactions: Data you provide voluntarily when registering an account, completing the KYC verification process, depositing or withdrawing funds, placing bets, or communicating with customer support.
• Automated technologies: Technical and usage data collected automatically via cookies, web server logs, and similar tracking technologies as you navigate and interact with the Platform. See Section 10 for full details on cookies.
• Third-party payment processors: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and other approved payment service providers when you initiate a deposit or withdrawal.
• Identity verification providers: Where db4444 uses third-party KYC service providers to verify your identity documents, we may receive confirmation data and risk assessment outputs from those providers.
• Anti-fraud and compliance tools: db4444 may receive data from third-party fraud detection and responsible gaming screening services as part of our regulatory compliance procedures.

db4444 processes your personal data for the following specific and documented purposes:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on the db4444 Platform.
• Service delivery: To enable you to place bets, play casino games, and access all features of the db4444 Platform in accordance with our Terms & Conditions.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other approved BDT payment methods, and to maintain an accurate record of all financial transactions on your account.
• Legal and regulatory compliance: To fulfil our obligations under applicable anti-money laundering (AML) regulations, age verification requirements, and responsible gaming obligations. This includes Know Your Customer (KYC) procedures and transaction monitoring.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, collusion, bonus abuse, and other forms of platform misuse that could harm db4444 or other players.
• Customer support: To respond to your enquiries, process complaints, and provide technical assistance through our support channels.
• Responsible gaming: To monitor betting and gaming patterns for signs of problem gambling behaviour, and to implement responsible gaming measures such as deposit limits and self-exclusion where necessary.
• Platform improvement: To analyse aggregate usage patterns, identify technical issues, and improve the overall performance, design, and user experience of the db4444 Platform. This processing uses anonymised or pseudonymised data wherever possible.
• Communications: To send you account-related notifications (e.g., transaction confirmations, security alerts, policy updates). Marketing communications will only be sent where you have provided explicit consent, and you may opt out at any time.

db4444 relies on one or more of the following legal bases when processing your personal data:

• Contractual necessity: Processing required to fulfil our contractual obligations to you under the db4444 Terms & Conditions — for example, operating your account, processing payments, and settling bets.
• Legal obligation: Processing required to comply with applicable laws — for example, age verification, identity checks under AML regulations, and record-keeping obligations.
• Legitimate interests: Processing carried out for db4444's legitimate business interests where those interests are not overridden by your rights — for example, fraud prevention, platform security, and responsible gaming monitoring.
• Consent: Where we rely on your freely given, specific, and informed consent — for example, for optional marketing communications. You may withdraw consent at any time by contacting db4444 support.

db4444 does not sell your personal data to any third party. We may share your data with the following categories of recipients only to the extent necessary to fulfil the purposes described in this Privacy Policy:

• Payment service providers: bKash, Nagad, Rocket, Upay, and other approved BDT payment processors receive the minimum data necessary to process your financial transactions securely.
• Identity verification providers: Third-party KYC and AML compliance service providers who assist db4444 in verifying your identity and screening your account against applicable watchlists.
• Game content providers: Casino game studios such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, and Microgaming may receive a pseudonymous player identifier to enable gameplay and calculate winnings. These providers operate their own privacy frameworks and are contractually bound to handle data appropriately.
• IT and hosting providers: Third-party infrastructure providers who host the db4444 Platform and associated data systems. All such providers are bound by strict data processing agreements.
• Fraud and security services: Third-party fraud detection and cybersecurity providers who assist db4444 in protecting the Platform and its players.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory direction, db4444 may disclose personal data to competent authorities. We will notify you of any such disclosure to the extent permitted by law.

The db4444 Platform is operated primarily for players based in Bangladesh. However, some of our third-party service providers — including game content providers and infrastructure partners — may process data in countries outside Bangladesh. Where personal data is transferred internationally, db4444 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that applicable in your home jurisdiction.

Safeguards used for international transfers may include contractual data processing agreements containing standard data protection clauses, and transfers to recipients operating under recognised data protection frameworks. If you have questions about specific international transfers, please contact our support team.

db4444 retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with applicable AML and financial record-keeping obligations.
• Financial transaction data: Retained for a minimum of five (5) years following the date of each transaction, as required by applicable financial regulations.
• KYC verification documents: Retained for the duration of your account and for five (5) years following account closure or the completion of our verification process, whichever is later.
• Communications data: Support interactions and correspondence are retained for up to three (3) years from the date of the interaction, or longer if relevant to an ongoing dispute or legal matter.
• Technical and usage data: Aggregated or pseudonymised analytics data may be retained indefinitely. Identifiable technical data (e.g., IP logs) is retained for up to twelve (12) months from collection.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with db4444's data disposal procedures.

db4444 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the db4444 Platform.
• Encryption at rest for sensitive data categories, including identity documents and financial records, stored on db4444 servers.
• Access controls ensuring that personal data is accessible only to db4444 personnel and authorised service providers who require access for legitimate operational purposes, operating on a strict need-to-know basis.
• Regular security testing including vulnerability assessments and penetration testing of the db4444 Platform infrastructure.
• Incident response procedures to detect, investigate, and respond to personal data breaches in a timely manner, including notification to affected individuals where required.
• Staff training on data protection obligations and secure data handling practices.

While db4444 takes all reasonable steps to protect your personal data, no system can guarantee absolute security. You are responsible for maintaining the security of your own db4444 login credentials. If you suspect that your account has been compromised, contact db4444 support immediately.

db4444 uses cookies and similar tracking technologies to operate the Platform effectively and to improve your experience. The following types of cookies are used:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without impairing Platform functionality.
• Functional cookies: These cookies remember your preferences (such as language or display settings) to provide a more personalised experience. They are not strictly essential but improve usability.
• Performance and analytics cookies: These cookies collect anonymised information about how visitors use the Platform — for example, which pages are visited most frequently and whether any errors are encountered. This data is used solely to improve Platform performance.

db4444 does not use third-party advertising or retargeting cookies. Your browsing activity on the db4444 Platform is not used to serve you targeted advertising on other websites.

Most browsers allow you to control cookies through their settings. Please note that disabling strictly necessary cookies may prevent certain features of the db4444 Platform from functioning correctly. Detailed cookie management instructions are available in your browser's help documentation.

As a data subject, you have the following rights in relation to your personal data held by db4444. To exercise any of these rights, please contact the db4444 support team using the contact details in Section 14.

• Right of access: You have the right to request a copy of the personal data that db4444 holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. You may update basic account details directly through your account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent (where consent is the applicable legal basis). This right is subject to our legal retention obligations.
• Right to restriction of processing: You have the right to request that db4444 restrict processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to data portability: Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to processing of your personal data where db4444 relies on legitimate interests as the legal basis. db4444 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

db4444 will respond to data subject requests within a reasonable timeframe, and in any event within thirty (30) days of receipt. In complex cases, this period may be extended by a further two months, with prior notification to you.

The db4444 Platform is strictly intended for adults aged 18 years and above. db4444 does not knowingly collect personal data from any individual under the age of 18. Age verification checks are carried out at the point of registration and on an ongoing basis as part of our responsible gaming obligations.

If db4444 discovers or is notified that personal data has been collected from a person under the age of 18, we will immediately suspend the relevant account, delete the collected data to the extent permitted by law, and take appropriate action in accordance with our child protection and responsible gaming policies.

If you are a parent or guardian and believe that a minor has registered on the db4444 Platform, please contact our support team immediately using the details provided in Section 14.

db4444 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or operational requirements. When material changes are made, we will take reasonable steps to notify registered players — which may include a notice displayed on the Platform or an email to your registered address.

The effective date at the top of this document will be updated each time the Privacy Policy is revised. We encourage you to review this page periodically to stay informed about how db4444 handles your personal data. Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

The current version of this Privacy Policy is always available at db4444.app/privacy-policy.

If you have any questions, concerns, or complaints about this Privacy Policy or the way in which db4444 processes your personal data, please contact our support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the db4444 Platform. This is the fastest way to reach our team.
• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6).

Please include your registered account username and a clear description of your query or complaint so that our team can assist you as efficiently as possible. db4444 aims to acknowledge all privacy-related enquiries within 48 hours and to resolve them within 30 days.

If you are not satisfied with db4444's response to a privacy complaint, you may have the right to escalate the matter to a competent supervisory authority in your jurisdiction. db4444 is committed to cooperating fully with any such authority in the resolution of complaints.